This web site is owned and operated by Sharnbrook Tackle who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Phone: +44 (0) 1234-781902
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.If paying by bank transfer you must ensure that all bank charges are paid by the buyer.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
Currently shipping & handling will be charged at cost, postal charges start at £4.25. Courier services will be used for high value purchases and oversized packages that the Post Office cannot handle. Courier charges will be charged at a rate from £11.50, VAT Inclusive for UK mainland, other areas and overseas will cost more. Please contact us for overseas shipping costs.
This web site automatically calculates shipping costs on a total consignment weight basis and will be charged accordingly, high value ticket items will always be shipped by courier, if you have any questions to ask on this subject please contact us on Tel: - +44 (0) 1234-781902 or by EMAIL firstname.lastname@example.org quoting your order reference in all cases.
Returned items will only be accepted by prior arrangement when a "Return Number" (RN) will be issued. The RN must be endorsed on all package and or return documents. Items that are returned "Not Required" or without a reason or Returns Number (RN) will incur a 25% restocking charge.
We deliver your order right away. We will normally send your order to you in 4 business days. International orders are generally received in less than 10 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Be aware that all goods received must be inspected for signs of damage to packaging that may indicate damage to the goods within. Any damages seen must be notarised to the courier before signing and accepting said goods.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received and in good order.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All goods are tax inclusive.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction - please contact us with any concerns that you may have.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 1858 467081 (International +44 [0) 1234 781902 or write to us at Sharnbrook Tackle, Perring Close. Sharnbrook. Bedford. MK44 1JE: England.
Sharnbrook Tackle do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
d. We do not store credit card details nor do we share financial details with any 3rd parties.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed; however items that are returned "Not Required" or without a reason or no Returns Number (RN) will incur a 25% restocking charge. Returned items will only be accepted by prior arrangement when a "Return Number" (RN) will be issued. The RN must be endorsed on all package and or return documents.
Any goods returned should be in saleable condition, if not in saleable condition the goods will be returned to you without refund and will be accompanied with an explanation and photographic evidence.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.