Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Returns are accepted only if the item is not used and is in its original packaging.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at sales@sharnbrooktackle.com. Returned items will only be accepted by prior arrangement when a Return Number (RN) will be issued. The RN must be endorsed on all packages and return documents.
Returns will need to be sent to the following address:
Sharnbrook Tackle
79 Meadow Street
Market Harborough
Leicestershire
LE16 7JY
Shipping Costs & Surcharges
Returns are at the customer's cost and must be sent via recorded delivery. (Note: We do not provide free return shipping labels).
If the returned item is deemed not of saleable quality, a surcharge of 20% will be applied.
Items that are returned "Not Required," without a reason, or without a Returns Number (RN) will incur a 25% restocking charge.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@sharnbrooktackle.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@sharnbrooktackle.com.